There is so much competition when it comes to trading CFDs. With so many online brokers to choose from, how can you decide which one to work with? There are a number of ways to make this decision, including looking at the broker’s track record, regulatory status and also reputation. Thankfully, there’s a wealth of internet sites that publish expert reviews – these are often objectively written, and as AvaTrade is considered by many to be a pioneering broker, they often review AvaTrade. We are proud to say that most of the feedback we get is extremely positive.
How do we maintain our solid reputation?
We are now well into our second decade of operation. This is considered a lifetime for the relatively new online trading industry and some might say that this makes us a grandfather to this industry. Furthermore, we adhere to the regulatory requirements of 7 global regions – from North America through to Europe and South Africa to Asia, including the hard-to-crack Chinese market. That makes us one of the most highly regulated brokers you are likely to come across. The reviews featured on third-party sites attest to this and to the ethos we stand for, which is integrity and client satisfaction.
Some users showed frustration as to the way we handled the 2017-2018 crypto crisis. We became suddenly overwhelmed with an influx of new users wishing to trade with us overnight, and this led to slightly slower withdrawal times as well as the intermittent suspension of crypto assets due to extreme price-swings. This was all quickly resolved by us.
In the midst of the storm, we increased our customer service staff significantly, investing heavily in professional training, so that existing clients would no longer have to wait with their requests, while new clients were being onboarded. We have limited position size and leverage on cryptos, so that that extreme volatility would not endanger our clients’ funds beyond those levels acceptable in the industry, by successfully adopting the latest ESMA regulations and MiFID II.
This all worked out well, as our overall customer satisfaction is through the roof, as reflected in all the latest AvaTrade reviews. We are rated among the highest in the industry and we remain a frontrunner.
As before, our aim continues to be to serve each of our customers individually and to help them trade with confidence. We shall continue to listen to each AvaTrade review and piece of feedback from every client and we shall strive to understand our clients’ expectations and to continue working around the clock to exceed them. Happy Trading!